Are non-compliant riders who refuse to wear a mask allowed to ride?
DART riders are required to wear a mask when they board a DART bus or train. Wearing a mask is for everyone’s safety. Masks do not have to be medical grade. A cloth covering or bandana will work. If a rider forgets their mask, DART has made them available on all trains, buses and the Dallas Streetcar.
Wearing a mask is required by an executive order from Texas Gov. Greg Abbot. The mask policy is enforced by DART Police.
If a customer sees another rider without a mask, they can report the incident – or any other situation that needs attention – on the DART Say Something app. The DART Say Something app offers a discreet, quick and easy method for reporting security concerns directly to DART Police.
The app enables two-way communication that allows DART Police dispatchers to request further details.
If you have problems installing the app or if you do not own a smartphone, you can text a tip to 214-256-1819.