The results are in, and Benchmark Portal, a global leader in the contact center industry that provides benchmarking, certification, training, consulting and research, has determined that DART is a “Top 100” Call Center in North America.
The “Top 100” competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the “Top 100” process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
The “Top 100” Call Center Contest is internationally recognized as the premier call center contest, and attracts a broad range of participants, from small centers to very large, multi-site operations – and everything in between.