Ask DART: GoPass Tap Card

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Got questions? We’ve got answers.

Join us in our Ask DART series as we answer some of your questions about DART. Post your questions on Facebook or Twitter using the #AskDART hashtag or make a comment in the comment section below. We’ll consider all inquiries and will feature some of your submissions.

Question: I know there are going to be fare changes this summer, but I also heard there is a new payment card that offers some sort of discount?

Answer: Thank you for your question. The card you are referring to is the GoPass Tap Card that is expected to be introduced in late summer or early fall.

Here’s how it works: You will purchase a GoPass Tap Card for any initial amount you choose between $6 and $200 at participating retailers. We encourage you to then register your card at to protect the balance on your card in case you lose it as well as other benefits.

Once you have your card, just touch your GoPass ® Tap card to the electronic reader every time you board or transfer on a bus or train. Your fare will be deducted automatically and you’ll be charged the best fare every time you ride. Once your monthly trips reach the total cost of a monthly pass, your remaining trips in any calendar month are free.

Fare capping also will be available soon in the enhanced GoPass app. If you have any other questions related to this, visit

About DART Daily

Dallas Area Rapid Transit (DART) gets you around 13 cities with rail, bus, paratransit, and rideshare services. We serve DFW International Airport and Fort Worth via the Trinity Railway Express (TRE). The service area consists of 13 cities: Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Plano, Richardson, Rowlett and University Park.
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10 Responses to Ask DART: GoPass Tap Card

  1. Jennifer Mitten says:

    What retailers will carry this? Being able to use my phone has been so convenient because I do not have to hunt for a retailer who carries DART passes because the DART store in downtown Dallas is only open during business hours M-F. I work in Richardson from 8-5 so am not able to get to the DART during their limited hours.

    • Krystal-Rose Agu says:

      Hello, Jennifer. Thanks for your question.

      The GoPass Tap cards will be available at 900+ retailer locations, including all 7-11 locations. Once you have a card, you’ll have the option to load value through the GoPass website or reload at a retail location.

      Buying passes through the GoPass app is a great option for smart phone users as well. In mid-May we’ll be updating the GoPass app significantly with many new features including enhanced trip planning tools. Please visit for additional details.

  2. Jose de Jesus says:

    Hello good afternoon.
    next week I will be visiting dallas texas, download the Gopass app, but I can not get the message with the code to register.
    my phone number is from mexico

    • Krystal-Rose Agu says:

      Hello, Jose. We hope you have a good stay in Dallas. Our Customer Information Center would be happy to assist you with your trip planning needs. You can contact the center at 214-979-1111 Monday through Friday from 6 a.m. to 8 p.m. and Saturday and Sunday from 8 a.m. to 5 p.m.

  3. Carl says:

    So will the GoPass be cheaper to use. I buy a $5 to go from Bush to Akard and back each dsy

  4. I have 2018 Annual Dart Local Pass. I would love to transfer it to New Go Pass App. Is that possible? I am so scared I’m going to lose my Pass which I have done in the past. I want to enjoy the benefits of Balance protection that the New GoPass App will be providing.

    • Krystal-Rose Agu says:

      Hi, DaBrother Johnson. When you update to the new app you will be required to register using a phone number. Make sure and use the same phone number as your current GoPass account. Once registered your annual pass will show up in your GoPass Wallet. If you have any concerns, feel free to call Customer Service at 214-979-1111 and they can walk you through it and answer any questions. If you like the old version of GoPass, you’re sure to love the new one. Thanks for riding DART.

  5. Johnny H. says:

    The updated GoPass is incompatible with my phone, whereas I had no problem using the previous version. Is there a fix for this?

    • Krystal-Rose Agu says:

      Hello, Johnny. DART Customer Service would be happy to walk you through the issues you’re having. Please contact them at 214-979-1111.


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