Ask Gary: What does cleanliness have to do with ridership?

Gary Thomas is the President/Executive Director of DART. Ask Gary appears in the Inmotion publication.


We know our customers prefer to ride vehicles and wait at stops that are clean and well-maintained. Therefore, DART makes maintaining our system in a state of good repair a priority.

Buses and trains are cleaned thoroughly every night as part of our regular maintenance. Bus stops with shelters and benches are cleaned at least weekly. Rail stations and bus transit centers with bathrooms are cleaned four times a day. We have custodial staff at some of our busier stations to pick up litter and trash during certain hours of the day. Heavy cleaning is performed nightly at all locations.

More than a quarter million trips are made daily on our buses and trains, which is equal to a good-sized city using our system. We take pride in being a transit industry leader in safety and cleanliness.

If customers spot a problem, we encourage them to call our Customer Care Center at 214-749-3333 from 8 a.m. to 5 p.m. weekdays.

About DART Daily

Dallas Area Rapid Transit (DART) gets you around 13 cities with rail, bus, paratransit, and rideshare services. We serve DFW International Airport and Fort Worth via the Trinity Railway Express (TRE). The service area consists of 13 cities: Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Plano, Richardson, Rowlett and University Park.
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