Message from DART President and Executive Director Gary Thomas

thomas2007

Welcome back DART Rail customers.

We’re pleased to have the light rail trains up and running. We appreciate your patience as we have struggled to restore service and to put options in place to help you get where you want to go safely.

We finally caught the break we needed the past couple of days when we had some significant thawing that let us complete the ice clearing and track work we needed to complete. A lot of people have worked very hard night and day to restore rail service and I know you join me in thanking them.

But most of all, thank you so much for your cooperation and for the many kind comments you’ve sent us about our people. We are grateful for your support.

Sincerely,
Gary C. Thomas

About DART Daily

Dallas Area Rapid Transit (DART) gets you around 13 cities with rail, bus, paratransit, and rideshare services. We serve DFW International Airport and Fort Worth via the Trinity Railway Express (TRE). The service area consists of 13 cities: Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Plano, Richardson, Rowlett and University Park.
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One Response to Message from DART President and Executive Director Gary Thomas

  1. Debra Harper says:

    I understand that it is hard to operate in bad weather but last evening was totally unacceptable as far as the blue line goes. I understood going to LBJ/Skillman then transferring to Rowlett on a shuttle and had no problem with that, but I do have a problem for DART to have NO one directing anyone from the trains where to go, no shuttle buses waiting and then having to wait over one hour for a shuttle bus to pick us up. I caught the train at St. Paul at approp 4:50 and got to Rowlett at 7:30. How is that even reasonable? The part that I believe made people upset (besides no bus) was no representative from DART on hand to answer questions or direct or even make sure that the approx 150 people waiting were safe. You can control those things and should have had plenty of time to make sure they were under control. Hopefully if there is another ice storm, your organization will be better equiped to handle the problems addressed in this post.

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